Acquiring and managing guest feedback is crucial for restaurants to understand customer satisfaction, identify areas for improvement, and maintain a positive reputation. Here are some suggestions for restaurants to effectively acquire and manage guest feedback: ###...
While third-party reservation and food delivery services offer convenience and increased visibility for restaurants, they also have several drawbacks. One significant drawback is the lack of control over the guest data. Here are some drawbacks of relying on...
Mobile Point-of-Sale (POS) systems offer several benefits for servers and restaurants, making them a valuable tool for improving efficiency, customer satisfaction, and overall operations. Here are some of the key advantages: Improved Efficiency: Mobility: Servers can...
PART 1: CONVERSATIONAL ORDERING, WHAT IS IT & DOES IT HAVE A PLACE IN TABLE SERVICE? "Conversational ordering" in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly. It has...
Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. Omnichannel marketing is a common strategy in many industries, including retail, entertainment, and eCommerce. The restaurant...
Table service restaurants have been a cornerstone of the dining experience for many years. These establishments offer a higher level of service, often featuring waitstaff who take orders, serve food and drinks, and attend to the needs of guests. While the basic...
It’s no secret that the guest experience you extend at your hotel, resort, casino, or stadium stands as one of the strongest differentiators when it comes to brand loyalty, repeat business, and general competitiveness in the markets you serve. When we say guest...
Knowing your guests preferences is key to planning your Digital Guest Experience. Recently, we published some articles on knowing your guests and the importance of omnichannel marketing for hospitality businesses. Having the one-to-one relationships that omnichannel...
One of the challenges facing the Hospitality industry at current is the availability and cost of labor. When it comes to feeling the impact of rising wages, whether driven by demand or by regulation, much of it falls on the food and hospitality industry. With the...
Apps like GrubHub, Postmates & DoorDash have ushered in the golden age of delivery in America. Well over half of U.S. consumers now grab delivery at least once a week, translating into big money for businesses willing to keep up. To get more specific – research...