Careers

Join Our Growing Team

Squirrel Systems is looking for enthusiastic and talented individuals to join us! If you have technology and hospitality industry experience and thrive in a dynamic, fast-paced environment, Squirrel could be right for you. We offer competitive compensation packages and opportunities for growth.

Please note that due to the volume of applications received, Squirrel is unable to respond to everyone and only short-listed candidates will be contacted. All resumes are kept on file for future consideration.

Check out the open positions below and thanks for your interest in a career at Squirrel Systems!

Business Development Representative – Leisure and Entertainment

Description

We are looking for a highly motivated and talented Business Development Representative – Leisure and Entertainment to join our growing Sales Team.

The Account Manager – Leisure and Entertainment will be responsible for generating new business development for an assigned territory.  The individual will also develop his or her revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers.  Other duties include maintaining a thorough, up to date knowledge of new Squirrel products and services.  Integrity, vision, and passion are essential for this role.

This is a quota carrying position, so the successful candidate will be expected to consistently meet or exceed monthly sales targets and other key performance indicators. Compensation includes a base salary, and commissions on self-generated sales revenue.

Duties & Responsibilities

  • Responsible for selling products and services to small and medium sized independent restaurant operators
  • Ability to grow an extensive and qualified pipeline
  • Weekly and monthly reporting on sales forecasts
  • Coordinate and deliver dynamic web-based sales presentations and online product demonstrations
  • Prepare clear and effective written proposals and quotations (including hardware, software and services) for prospective and current customers
  • Opening new accounts and continuously updating customers on product changes
  • Proactively manage opportunities with existing and prospective customers through all stages of the sales cycle
  • Coordinate sales and support efforts with sales management, marketing, finance, and other departments as needed
  • Update all sales activity in the corporate CRM system and prepare reports as required by the Director of Sales
  • Create sales leads and initiate prospect calls.
  • Establish ongoing rapport with existing and potential customers.
  • Investigate and troubleshoot customer service issues.
  • Keeping up to date on new products, services, procedures and tools by attending training and departmental meetings.
  • Maintain code of ethics, integrity and passion at all times.
  • Other duties as required.

Qualifications

  • Strong Sales Experience with a background in hunting for new business
  • 2+ years outside business to business sales experience preferred
  • Very good knowledge of hospitality business process, ideally with restaurants
  • Strong interpersonal, leadership and organizational skills
  • Ability to develop strong relationships with customers (internal and external)
  • Effective communication and negotiating skills
  • Ability to write clearly and effectively; for example, in emails and price quotations
  • Strong attention to detail and time management
  • Post-secondary education in a related field

Closing Date: May 31, 2017

If you are interested in applying for this position, please send your resume and cover letter to careers@squirrelsystems.com.

Direct Sales Representative

Locations: San Francisco CA, San Diego, New York City NY, Toronto ON, Chicago IL

Description

We are looking for a highly motivated and talented Direct Sales Representative to join our growing Sales Team based out of:

  • San Francisco, CA
  • San Diego, CA
  • New York City, NY
  • Toronto, ON
  • Chicago, IL 

The Account Manager will be responsible for generating new business development for an assigned territory.  The individual will also develop his or her revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers.  Other duties include maintaining a thorough, up to date knowledge of new Squirrel products and services.  Integrity, vision, and passion are essential for this role.

This is a quota carrying position, so the successful candidate will be expected to consistently meet or exceed monthly sales targets and other key performance indicators. Compensation includes a base salary, and commissions on self-generated sales revenue.

Duties & Responsibilities

  • Responsible for selling products and services to small and medium sized independent restaurant operators
  • Ability to grow an extensive and qualified pipeline
  • Weekly and monthly reporting on sales forecasts
  • Coordinate and deliver dynamic web-based sales presentations and online product demonstrations
  • Prepare clear and effective written proposals and quotations (including hardware, software and services) for prospective and current customers
  • Opening new accounts and continuously updating customers on product changes
  • Proactively manage opportunities with existing and prospective customers through all stages of the sales cycle
  • Coordinate sales and support efforts with sales management, marketing, finance, and other departments as needed
  • Update all sales activity in the corporate CRM system and prepare reports as required by the Director of Sales
  • Create sales leads and initiate prospect calls.
  • Establish ongoing rapport with existing and potential customers.
  • Investigate and troubleshoot customer service issues.
  • Keeping up to date on new products, services, procedures and tools by attending training and departmental meetings.
  • Maintain code of ethics, integrity and passion at all times.
  • Other duties as required.

Qualifications

  • Strong Sales Experience with a background in hunting for new business
  • 2+ years outside business to business sales experience preferred
  • Very good knowledge of hospitality business process, ideally with restaurants
  • Strong interpersonal, leadership and organizational skills
  • Ability to develop strong relationships with customers (internal and external)
  • Effective communication and negotiating skills
  • Ability to write clearly and effectively; for example, in emails and price quotations
  • Strong attention to detail and time management
  • Post-secondary education in a related field

Closing Date: May 31, 2017

If you are interested in applying for this position, please send your resume and cover letter to careers@squirrelsystems.com.

Intermediate Software Developer

Location: Burnaby, BC

Description

An exciting opportunity exists on the Software Development team!   We are looking for an amazing Intermediate Software Developer who thrives on challenges and has a passion for helping others to join our team.  Squirrel Systems is a leading Point of Sale Technology provider to the global hospitality industry.  If you are dedicated to providing outstanding customer service, Squirrel could be right for you.

The Intermediate Software Developer is responsible for the design, maintenance and coding of software within the Squirrel Point of sales system.

The Developer is also responsible for working on bugs and issues that are discovered by our clients by acting as a Tier 4 escalation point.  The Intermediate Software Developer leads the investigation into designs and bugs and provides constructive and meaningful feedback to the larger team with a quick turnaround.  Being on call for high criticality issues will be necessary.

The developer will be working with a larger team and under the mentorship of a Senior Software Developer.   The Intermediate Software Developer is expected to research and evaluate new technologies and tools, and champion useful methodologies.

Duties & Responsibilities

  • Work with senior team members on analysis and design documentation
  • Design and implement quality software by applying sounds development practices
  • Perform unit tests and integrate software components based on specifications
  • Participate in the review of requirements, design, code and QA test cases
  • Collaborate with QA, product management, documentation, marketing, support and implementation team
  • Act as Tier 3 support for customer related issues
  • Assist with client issues and bug escalations in a timely fashion
  • On call work maybe required based on a preset schedule.
  • Assist in mentoring of junior team members

Qualifications

  • Degree in Computer Science/Engineering or equivalent
  • Strong interpersonal and organizational skills
  • Self-directed and ability to work with others
  • Excellent written and interpersonal communication skills in the English language
  • 4+ years of experience with Visual C++(Mandatory), .Net C#(Mandatory), JavaScript, CSS, SQL, TCP-IP and XML,JSON.
  • 3+ years of experience with MS SQL 2008+
  • Experience programmatically reading and writing SQL Stored Procedures.
  • Experience with Microsoft tool sets and Cloud Platforms – Visual Studio 2015, Azure.
  • Experience with Java development tool sets – Eclipse, NetBeans
  • Experience with test driven development (NUnit)
  • Experience with Build and Configuration Management scripting.
  • Experience working in an Agile\Scrum development environment.
  • Knowledgeable of Microsoft operating systems , Windows 7,Windows 10.
  • Work with technical and non-technical internal and external personsrk for internationals shipments would be an asset

Closing Date: May 31, 2017

If you are interested in applying for this position, please send your resume and cover letter to careers@squirrelsystems.com.

Inside Sales Representative

Location: Burnaby, BC

Description

The Inside Sales team is growing again! We are looking for a highly motivated and talented Inside Sales Representative to join our growing Sales Team based out of our corporate head office.  Squirrel Systems is a leading Point of Sale Technology provider to the global hospitality industry.  If you are a proven sales performer in hospitality and technology sales and thrive in a dynamic, fast-paced environment, Squirrel may be right for you.

The Inside Sales Representative is responsible for selling hardware, software, and services associated with implementing new and upgraded systems or add-on components to existing customers and new prospects.

This is a quota carrying position, so the successful candidate will be expected to consistently meet or exceed monthly sales targets and other key performance indicators. Compensation includes a base salary and commissions on self-generated sales revenue.

Duties & Responsibilities

  • Custom software testing and certification
  • Assisting team with requirements gathering
  • Installing and training on released PS products such as Meal Plan Manager, Tip Calculator etc.
  • Working directly with Squirrel customers to collect information and feedback and provide training
  • Supporting PS released products and custom software
  • Assisting 3rd parties with integration projects and deploying Software Development Kits
  • Assisting sales teams with demos of PS products
  • Other duties as assigned.

Qualifications

  • Degree or diploma in technical discipline such as Computer Science/Engineering or equivalent
  • Experience with all released versions of Squirrel software
  • Ability to deal with and build a good rapport with customers
  • QA or software/hardware testing experience
  • Familiarity with SQL and Crystal Reports an asset
  • Solid judgement and decision-making capabilities
  • Demonstrated ability to follow through on all projects
  • Excellent written and verbal communication skills, as well as good organizational, problem solving and decision making skills
  • Ability to work in a team-oriented, collaborative environment.
  • Background in restaurant industry a bonus
  • Work with technical and non-technical internal and external persons
  • Strong initiative and ability to work with minimal supervision

Closing Date: May 31, 2017

If you are interested in applying for this position, please send your resume and cover letter to careers@squirrelsystems.com.

Solution Centre Agent

Location: Burnaby, BC

Description

Squirrel Systems is a leading Point of Sale Technology provider to the global hospitality industry. We are Point of Sale Experts! With over 32 years of industry experience, Squirrel knows Food and Beverage. Squirrel’s proven platform is flexible, scalable and reliable; helping you deliver amazing customer experiences. With our industry leading support, we are always there for you 24/7/365!

We are looking for an amazing Solution Centre Agent who thrives on challenges and has a passion for helping others to join our team. The Solution Centre Agent provides technical and operational support to customers and interacts with external resellers and trusted partners. The role requires a person that has the ability to work in an ever changing environment where multitasking and flexibility are key attributes while focusing on doing what they do best – exceptional customer service.

The Solution Centre Agent will be responsible for taking the prescribed amount of emails and telephone calls regarding the Squirrel POS System, add-on Squirrel products and 3rd party integrated products so as to provide the highest quality level of support and training to Squirrel customers. A person with technical skills that can troubleshoot and provide resolution of system, hardware, software and infrastructure, would thrive in this position!
subsidy, training, incentive programs, advancement opportunities, paid time off and more.

Duties & Responsibilities

 

  • Entry level into a 3-tiered support department
  • Follow established procedures and protocols as outlined by management team
  • Carry out all assigned tasks as outlined by management team, and Shift In Charges
  • Provide client support and technical issue resolution via email and telephone
  • Analyze problems, answer questions about and provide training on Squirrel products
  • Make basic customizations (configuration) based on customer needs
  • Provide regular updates to customers on open support issues
  • Identify, test, and reports any bugs or deficiencies as requested
  • Issue Dispatches and/or RMAs when issue has been determined to be hardware or locational
  • Maintain the highest standard of professionalism when representing the company
  • Work prescribed shifts to cover the 24 hour nature of the job requirements
  • Any other duties as deemed necessary by the company

Qualifications

  • Minimum call center experience of two years
  • Able to perform rotating shift work in a 24×7 environment
  • Able to promptly answer support-related email and telephone calls
  • Self-motivated, detail-oriented and organized
  • Proficient in Internet-related applications such as E-Mail and FTP clients and Web Browsers
  • Excellent communication (oral & written), interpersonal, organizational, and presentation skills
  • Ability to read, analyze, and interpret general business periodicals and technical procedures
  • Ability to write effective business correspondence
  • Ability to effectively present information and respond to questions from customers
  • Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form
  • Exceptional timekeeping skills
  • Desire to exceed expectations
  • Typing proficiency: 40-60 wpm

Closing Date: April 17, 2017

If you are interested in applying for this position, please send your resume and cover letter to careers@squirrelsystems.com.