It’s no secret that the guest experience you extend at your hotel, resort, casino, or stadium stands as one of the strongest differentiators when it comes to brand loyalty, repeat business, and general competitiveness in the markets you serve.
When we say guest experiences for large-scale hospitality enterprises, we mean the sum of all your efforts to transport the guests your serve from their normal everyday experience to something uniquely excitable and memorable. An experience that strikes the perfect balance between being personal, meaningful, and authentic.
Unlike restaurants, large-scale hospitality enterprises, like hotels, resorts, casinos, or stadiums, have a larger undertaking in ensuring that their unique and tailored guest experience touches every customer consistently.
The right POS technology and technology partner go together to create an exceptional guest experience.
It’s easy to contend with the basic requirement of having technology in place to support that ambition, but we believe that more than just having the technology, like an industry-leading hotel point of sale system, you also require a capable technology partner.
Someone to walk side-by-side with you on the journey to delivering a truly exceptional experience. Who are equal parts consultative and willing to roll up their sleeves and take a peek under the hood to make sure your business is making the most of the technology.
How can a POS technology partner help extend the high-impact hospitality guest experience at your enterprise?
- Make running your business look easy
The best experience is a byproduct of operations that runs flawlessly to a tee. Your POS partner should have the products and expertise to help you put tools in place for your service staff to maximize their output – this could be simplifying order taking to reduce lag time in service or providing mobile pos systems in large ordering footprint areas (poolside, patios, and stadiums) for example.
- Your point-of-sale partner should show up on your terms, not theirs
More than just the products and experiences, the most successful partnerships are ones where your POS partner understands your operations’ needs and challenges you are likely to face in running your enterprise.
They show special attention by dedicating an account manager to give your business the attention it deserves. Your POS partner should boost an impressive 24/7 solution support service that is available year-round with the tactical know-how to solve your problems quickly and efficiently, especially on the days your guests are counting on you to deliver, like vacations, sporting events, and special occasions.
- Help you do more than just trim costs, here and there
The right POS partner understands where it is that you’re aiming to go with your enterprise goals and is equally invested in ensuring you get thereby providing you with point-of-sale features that help you gather insights about every guest experience across your property, access limitless capabilities in property management, labor management, CRM, etc., and reporting tools to help you always read the data and make balanced decisions about your next steps forward.
Squirrel is your POS technology partner to enable great enterprise guest experiences.
At Squirrel, we take pride in serving businesses that are in business to serve guests. Our point-of-sale, people, and APIs work in perfect harmony to deliver operational efficiency that business in the entertainment and leisure enterprise requires to enable amazing guest experiences and keep the bottom line healthy. Our point of sale is built to be flexible because we believe that no one knows your business better than you do – your operational choices and ambitions need to be reflected in the technology that helps support them.
With Squirrel, you will have:
- A highly configurable POS platform to operate on that is designed for complex large-scale and high-impact hospitality environments.
- 24/7 service and support to rectify your bottlenecks to keep you doing what you do best.
For more information about What Squirrel can offer your hotel, resort, stadium, or institution as your next POS partner, read our white paper.