In today’s fast-paced digital world, restaurants have many technological tools to enhance customer experience, streamline operations, and grow their brand through positive word of mouth. Two such powerful tools are loyalty programs and reservation systems. When...
As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. In this article, we delve into the anticipated restaurant...
A modern restaurant point of sale (POS) system can significantly improve the efficiency and workflow of a restaurant server, making their daily tasks much easier and more manageable. Here are some of the ways that a modern POS system can help: Streamlined Order Taking...
Lately, Generative AI has been getting a significant amount of coverage in the media and has been at the center of some controversy in its application – the SAG/WGA labor disputes, for instance. Generative AI is a type of artificial intelligence designed to generate...
When a restaurant is considering technology purchases, it's crucial to prioritize investments based on the specific needs and goals of the business. Here's a guideline on how a restaurant can prioritize technology purchases: Understand Business Goals and...
Acquiring and managing guest feedback is crucial for restaurants to understand customer satisfaction, identify areas for improvement, and maintain a positive reputation. Here are some suggestions for restaurants to effectively acquire and manage guest feedback: ###...
While third-party reservation and food delivery services offer convenience and increased visibility for restaurants, they also have several drawbacks. One significant drawback is the lack of control over the guest data. Here are some drawbacks of relying on...
Mobile Point-of-Sale (POS) systems offer several benefits for servers and restaurants, making them a valuable tool for improving efficiency, customer satisfaction, and overall operations. Here are some of the key advantages: Improved Efficiency: Mobility: Servers can...
PART 1: CONVERSATIONAL ORDERING, WHAT IS IT & DOES IT HAVE A PLACE IN TABLE SERVICE? "Conversational ordering" in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly. It has...
Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. Omnichannel marketing is a common strategy in many industries, including retail, entertainment, and eCommerce. The restaurant...