Squirrel serves hospitality clients around the globe. From five-star hotel resorts to Michelin-star restaurants, to your favorite neighborhood pub, Squirrel’s technology enables amazing guest experiences!

Here’s what you will be doing

We’re looking for an experienced, results-driven, and tech savvy professional to help lead our team of dedicated Products Specialist through an array of Squirrel products from Squirrel Starter Bundles, Squirrel Cloud, Kitchen Display System (QSR), Squirrel IQ Cloud Reporting, Essential Security against Evolving Threats (ESET) and Squirrel Learning Management System (LMS). 

The Product Specialist Lead will be responsible for reviewing and optimizing processes and leading a team of specialists through the implementation and support of Squirrel Starter Bundles and Kitchen Display System, including building Squirrel databases; Kitchen Display System datasets, in addition to completing product demos; installations; training; support; project planning; certification and administration.  The Product Specialist Lead will be responsible for the on-going development and operations of the Squirrel Learning Management System.  The Product Specialist Lead will be responsible in accepting projects and assigning out tasks to the Product Specialist Team and will be responsible for providing weekly/monthly reports and dashboard updates to the Sr. Director of Implementations Services.

 

Specific Duties Include

  • Manage Squirrel Starter Bundles, Squirrel Cloud, Kitchen Display System, and Squirrel IQ Cloud Reporting projects on budget and within approved timelines
  • Collaborate, support, and assist the implementations team and project management team in the successful deployment of Squirrel’s products and services
  • Complete remote implementation of Squirrel products
  • Maintain an average of 4.5 out of 5 on CSAT surveys on all projects
  • Update the implementation dashboard weekly and provide regular status reports on all projects to senior management
  • Oversee the development of Squirrel Professional and Squirrel Starter Bundle databases, and Kitchen Display System datasets.
  • Complete Squirrel database image conversions
  • Maintain Squirrel database and KDS dataset templates
  • Lead product specialist team in remote, onsite, and in-house training of implementations supported products
  • Promote and lead on going team development for all team members
  • Assist Sales teams with Squirrel Starter Bundle and Kitchen Display System demos as needed
  • Develop and maintain documentation to support the product specialist team in training, deployment, and delivery of implementation services
  • Manage and update central document repository in SharePoint to ensure all product specialist documentation is up to date and available to all Squirrel teams
  • Ensure a seamless project handoff is completed by the product specialist team to other internal departments
  • Provide on-going support and assistance to internal Squirrel teams regarding the deployment of new Squirrel products and services

What You Bring

  • A minimum of 3 years or Squirrel experience or equivalent
  • A minimum of 2 years manager or lead experience
  • Restaurant experience an asset
  • Strong knowledge in Squirrel Professional and Kitchen Display System (QSR)
  • Ability to build complex Squirrel Professional databases and Kitchen Display System datasets
  • Excellent time management, analytical and problem-solving skills
  • Exceptional communication, facilitation, presentation, and leadership skills
  • Demonstrated ability to be creative, self-directed, innovative, results and detail oriented
  • Proven ability to build relationships and work effectively and confidently at all levels of an organization, including interaction with senior management.
  • Proven dedication to enabling quality through continuous improvement.
  • Well organized and able to multitask while meeting project deadlines
  • Must possess strong documentation and communication skills

We Offer:

  • Amazing people!! 
  • Professional development and training
  • Competitive compensation
  • Comprehensive benefits package, including health benefits for employees and family
  •  Paid time off, flexible vacation time – plus your birthday off
  • Tons of fun social events
  • Opportunities to give back to our community

 

We want to grow with you

Squirrel Systems is the world’s most established Point-of-Sale solutions provider. We are shaped by our history and driven to innovate. We believe in service, and stand behind our purpose of enabling amazing customer experiences!

We are big thinkers; we can’t stay still. We are constantly challenging the status quo. This goes for our technology and ourselves. Learning and growth are at our core. We care deeply about each other and about each customer we connect with. We know that amidst the chaos, integrity goes a long way. We know that our customers have choice, and over and over again, we prove that we are the right partner for them.

Our Values

  • Think Big, Be Bold: We’re all about thinking outside the box. In fact, there is no box. The possibilities are endless, so we welcome bold and innovative ideas.
  • Walk a Mile: By understanding our clients as well as each other, we can achieve our purpose of enabling amazing guest experiences.
  • Together We’re Better: We’re stronger as a team. Our Big Hairy Audacious Goal is only possible by learning from one another and working together.
  • Do the Right Thing: We take the long view. We choose what’s best for our customer, employees, partners, and shareholders.
  • Strive for Excellence: We reject mediocrity. We want to be the best in everything that we do, whether it’s our people, product or processes.

Sound like a team you’d like to join? Then please tell us why you believe you would be the perfect fit for the Implementations Specialist role. Submit your application to careers@squirrelsystems.com.

While we thank all applicants, only those candidates selected for an interview will be contacted.

At Squirrel, we value diversity. We have a global, multicultural following—we want to reflect that inside our walls. We are successful because of the unique voice our employees bring to our company, our products and our community. We encourage all candidates regardless of race, gender, religion, or sexual orientation to apply.