Squirrel serves hospitality clients around the globe. From five-star hotel resorts, to Michelin-star restaurants, to your favorite neighborhood pub, Squirrel’s technology enables amazing guest experiences!

This could be you

We’re looking for a Salesforce Administrator with a passion for process improvement, technology and enjoy working in a collaborate team environment.

You will lead the ongoing development of our salesforce.com deployment. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

You have a record of success in improving processes and adoption using the Salesforce.com platform. You will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes for Marketing, Outreach and our core program business processes.

Here’s what you’ll be doing

  • Serve as primary system administrator for the Salesforce.com environment with 100+ users
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Complete custom development projects as required
  • Complete regular internal system audits and prepare for upgrades
  • Manage Salesforce.com data feeds and other integrations
  • Coordinate the evaluation, scope and completion of new development requests
  • Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between our users, vendors and any contracted development teams
  • Work independently with members of the user community to define and document development requirements
  • Maintenance and configuration of community and partner portals
  • What you bring

  • Minimum three years of experience as a Salesforce.com administrator with CPQ experience
  • Sales Cloud, Service Cloud and Developer certifications or 3+ years of equivalent combination of relevant education and experience
  • Proven ability to design and implement new processes and facilitate user adoption
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong data management abilities
  • A documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex requirements
  • Excellent project management skills with the ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Salesforce.com Admin (ADM201 and ADM211) certified preferred, but not required
  • Post-secondary education in a relevant field preferred, but not required
  • Bonus Points :

  • You are a creative and analytical thinker with strong problem-solving skills
  • Exceptional verbal and written communication skills with the ability to communicate effectively at all levels of the organization
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
  • Experience working in a team-oriented, collaborative environment
  • Working knowledge of databases, structures, SQL, and tools
  • Work well with technical and non-technical staff and customers
  • A self-starter and ability to get things done
  • We want to grow with you

    Squirrel Systems is a hospitality technology pioneer. We are shaped by our history and driven to innovate. We believe in service, and stand behind our purpose of enabling amazing customer experiences! We are big thinkers; we can’t stay still. We are constantly challenging the status quo. This goes for our technology and ourselves. Learning and growth are at our core. We care deeply about each other and about each customer we connect with. We know that amidst the chaos, integrity goes a long way. We know that our customers have choice, and over and over again, we prove that we are the right partner for them.

    Our Values:

    • Think Big, Be Bold: We’re all about thinking outside the box. In fact, there is no box. The possibilities are endless, so we welcome bold and innovative ideas
    • Walk a Mile: By understanding our clients as well as each other, we can achieve our purpose of enabling amazing guest experiences.
    • Together We’re Better: We’re stronger as a team. Our Big Hairy Audacious Goal is only possible by learning from one another and working together.
    • Do the Right Thing: We take the long view. We choose what’s best for our customer, employees, partners, and shareholders.
    • Strive for Excellence: We reject mediocrity. We want to be the best in everything that we do, whether it’s our people, product or processes.

    Sound like a team you’d like to join? Then talk to us today about our career opportunities at Squirrel. We offer competitive compensation and a comprehensive benefits package, tuition reimbursement, training and paid time off. We have tons of fun social events and we are actively involved in our community!


    At Squirrel, we value diversity. We have a global, multicultural following—we want to reflect that inside our walls. We are successful because of the unique voice our employees bring to our company, our products and our community. We encourage all candidates regardless of race, gender, religion, or sexual orientation to apply.

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