Squirrel serves hospitality clients around the globe. From five-star hotel resorts, to Michelin-star restaurants, to your favorite neighborhood pub, Squirrel’s technology enables amazing guest experiences!

This could be you

Do you want to create the most innovative and powerful hospitality solutions in the world? Squirrel systems is working on a new cloud based mobile product and we need you!
Come join a group of passionate and talented developers to disrupt and modernize the state of restaurant management technology. You will see your work proudly on display at some of North America’s top restaurants, hotels, and resorts!

As the QA-Beta Field Deployment Specialist you will be responsible for working on the deployment of new software and hardware releases to the field prior to general release. You will be working with Squirrel customers to help them with product questions over the phone and in person, and ensure that they are successful after they have launched Squirrel Cloud POS at their restaurant. The QA-Beta Field Deployment Specialist will have a good working knowledge of the Squirrel Cloud POS product and all new features and review all documented materials for accuracy. The QA-Beta Field Deployment Specialist will be responsible for installing, training and follow up with the site in order to provide detailed updates to the QA manager for the Bring-to-Market process. The QA-Beta Field Deployment Specialist will be required to work well with customers. Some travel may be necessary.

We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers!

We want to grow with you

Squirrel Systems is a hospitality technology pioneer. We are shaped by our history and driven to innovate. We believe in service, and stand behind our purpose of enabling amazing customer experiences! We are big thinkers; we can’t stay still. We are constantly challenging the status quo. This goes for our technology and ourselves. Learning and growth are at our core. We care deeply about each other and about each customer we connect with. We know that amidst the chaos, integrity goes a long way. We know that our customers have choice, and over and over again, we prove that we are the right partner for them.

Sound like a team you’d like to join? Then talk to us today about our career opportunities at Squirrel. We offer competitive compensation and a comprehensive benefits package, tuition reimbursement, training and paid time off. We have tons of fun social events and we are actively involved in our community!

Here’s what you’ll be doing

  • Learn the Squirrel Cloud POS system and become a product expert
  • Install / configure Squirrel hardware including terminals, handhelds, printers and other peripherals
  • Install networking devices including routers and wireless access points
  • Conduct restaurant operation consultation sessions with owners/chefs/managers at the beta sites to configure the Squirrel Cloud POS appropriately
  • Run training sessions with front of house, back of house and restaurant management
  • Maintain and document implementation plans and network diagrams
  • Test / troubleshoot unknown networking problems
  • Ideal candidate will have flexibility with hours and ability to work weekends where required
  • Prompt correspondence with customers and partners through support calls, emails, and where required in person
  • Responsibilities may also include demos, training, and clear communication on how to resolve technhEL issues
  • Be an ambassador and represent Squirrel with integrity and professionalism
  • Help customers make changes to menus, employees, tables, and other parts of the Squirrel configuration as required
  • Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program)
    Help customers with basic network questions
  • Tracking beta site progress in our support ticket management systems
  • What you bring

    • Excellent communication skills and ability to present in front of customers.
    • 1-3 years of restaurant industry experience highly desired
    • Familiarity with networking concepts and hardware
    • Demonstrates attention to detail and strong organization skills
    • Ability to problem solve / troubleshoot in a timely manner
    • Good working knowledge of Applie iOS, Windows and Android devices
    • Computer Science courses, certifications or diploma
    • Adaptability, strong work ethic and professionalism during challenging situations.
    • This role will require travel within your local area
    • Excellent problem solving, critical thinking, organization and communication skills
    • Ability to problem solve and be independent
    • Adaptable and hard working
    • Ability to learn quickly
    • Flexible work schedule
    • Bonus points if you have the following:

    • Quality Assurance certifications
    • Sound like a team you’d like to join? Then please tell us why you believe you would be the perfect fit to be our next QA Beta Field Deployment Specialist by submitting your application to careers@squirrelsystems.com.

      At Squirrel, we value diversity. We have a global, multicultural following—we want to reflect that inside our walls. We are successful because of the unique voice our employees bring to our company, our products and our community. We encourage all candidates regardless of race, gender, religion, or sexual orientation to apply.