Support Services
Ask them anything. Our solution center technicians dispense expert hardware and software support to all Squirrel customers, 24 hours a day, every day of the year. How expert? In 2000, they won The Arthur Andersen Award for Excellence in Innovation from the Call Center Association.
If chance favors the prepared, our Support Services people are well prepared. All the tools to investigate and resolve your issues are right at hand: state of the art diagnostics, manuals, remote access software, web access, and the latest in call queuing, tracking and analysis programs.
In turn, our technicians are backed up by the vast capabilities of Squirrel's Research & Development department.
Did you know for most call centers, staff turnover averages 9 months? At Squirrel, it's 24 months, and many support employees have long years of service. So when you need them, you know you can count on dealing with service-oriented technicians with extensive Squirrel and hospitality industry experience. Our agent training certification program leads the industry in ongoing employee development.
Squirrel Hardware Depot
Let's face it - restaurant environments can be hard on hardware.
When a steady diet of extreme heat, smoke, moisture and heavy duty traffic becomes a hazard to the health of your equipment, Squirrel's two professionally managed North American hardware repair depots provide the cure.
Servicing equipment used in restaurants is nothing like servicing other computer equipment. That's why Squirrel's hardware "surgeons" are specialists in protecting and restoring equipment subject to the rigors of the hospitality world.
We know for a fact that their abilities are unmatched in the industry - our hardware technicians, certified by both Squirrel and Epson, achieve a consistent 99.99% quality certified rating on all repair equipment. In other words, they do it right the first time.
Squirrel hardware specialists can trouble-shoot and fix devices of all kinds and brands, and every terminal or printer they touch is thoroughly cleaned and serviced before being returned to active duty.
Squirrel Onsite Services Network
If "fix it right here, right now" is the only answer to a hardware problem, Squirrel makes house calls. Our network of certified technicians serve our customers throughout North America. Onsite technicians are trained in diagnostics and troubleshooting of both installed systems and product upgrades. Continuous field training assures that Squirrel service technicians are always certified in the latest Squirrel product releases.
