24/7 Customer Support Center
Solution Center
Squirrel’s solution center technicians dispense expert hardware and software support to all Squirrel customers, 24 hours a day, 7 days a week, every day of the year.
If chance favors the prepared, Squirrel Support Services people are well prepared. All the tools to investigate and resolve issues are right at hand: state of the art diagnostics, manuals, remote access software, web access, and the latest in call queuing, tracking and analysis programs.
In turn, our technicians are backed up by Squirrel’s Research & Development department.
While most call center, staff turnover averages 9 months, Squirrel, averages 24 months, and many support employees have long years of Squirrel service. End users can count on dealing with service-oriented technicians with extensive Squirrel and hospitality industry experience. Squirrel’s agent training certification program leads the industry in ongoing employee development.
Squirrel Hardware Depot
Let's face it - restaurant environments can be hard on hardware.
When a steady diet of extreme heat, smoke, moisture and heavy duty traffic becomes a hazard to the health of your equipment, Squirrel's professionally managed North American service and hardware repair depot provides the cure.
Servicing equipment used in restaurants is unique and entirely different from servicing other computer equipment. Squirrel's hardware service personnel are specialists in protecting and restoring equipment subjected to the rigors of the hospitality world.
Squirrel hardware technicians, certified by Squirrel, IBM and Epson, achieve a consistent 99.99% quality certified rating on all repair equipment. In other words, they do it right the first time.
Squirrel hardware specialists trouble-shoot and fix devices of all kinds and brands, and every terminal or printer they touch is thoroughly cleaned and serviced before being returned to active duty.
Squirrel Onsite Services Network
If "fix it right here, right now" is the only answer to a hardware problem, Squirrel makes house calls. Squirrel’s network of certified technicians serve customers throughout North America. Onsite technicians are trained in diagnostics and troubleshooting of both installed systems and product upgrades. Continuous field training assures that Squirrel service technicians are always certified in the latest Squirrel product releases.
