Service & Support

Comprehensive POS Support and Maintenance

Your relationship with Squirrel continues to grow with the purchase of your point of sale system. Squirrel EasyCare, a comprehensive support and maintenance program, is designed to help you get the most out of your technology investment so you have more time to focus on your guests.

Squirrel EasyCare

Squirrel EasyCare ensures you experience maximum uptime with your POS system.

24/7 Help Desk Support

The Squirrel Solution Center based in our head office provides 24/7 customer support. Our help desk is staffed with knowledgeable customer service representatives who pride themselves on industry leading response and resolution times.

Software Upgrades

Squirrel EasyCare includes free software maintenance updates to ensure that customers always have access to the latest Squirrel technology.

Proactive Remote Monitoring

Squirrel SmartWatch is a remote monitoring service that helps Squirrel provide proactive support to our customers. The Squirrel Solution Centre is alerted if there is an issue with your POS system and we can take immediate action to resolve.

Offsite Data Backups

Squirrel DataStore is an optional service that gives you peace of mind by remotely and securely backing up your sales information, menus, and configuration each day. In the event of a disaster, our 24/7 help desk can recover your lost data through a simple process that reduces the impact to your operations.

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