News
New System Results in 75% Reduction in Errors
When The Brooklyn Seafood, Steak & Oyster House opened for business over seventeen years ago, their point of sale system was a PLU (price look-up) based system. From the start, the system was outdated, required staff to memorize long lists of PLU codes resulting in keying errors.
Their credit card processing solution was not integrated with the POS and resulted in long lines for the payment processing terminals because servers were required to settle on the same terminal at which they authorized the transaction versus being able to settle on any terminal on the system. After fifteen years, The Brooklyn implemented their first upgrade to the latest version of the system. It took another two years before the management decided to replace their antiquated system with SquirrelOne.
A customer of Seattle's Pacific Restaurant Systems, the 254 seat restaurant has implemented SquirrelOne. General Manager, Rick Cicco says, "Our old system only provided a single line review. There was no way to review the entire order before sending it off to the kitchen or bar. This caused a lot of keying errors. Since we implemented SquirrelOne, this type of error has been reduced by 75%." Cicco notes that speed of service has also improved. "Not having to enter a four digit code for each item, addon and modifier has resulted in a 50-75% reduction in the time it takes to enter a single order."
A touchscreen based system, SquirrelOne leads servers through the order process through on-screen prompts and ensures that orders are modified correctly and completely through pop-up windows that force servers to enter all required modifiers that apply to an item in the correct order for production. Rick Cicco went on to say that, "SquirrelOne is very intuitive. Servers required very little training and adapted quickly to the new system."
Integrated payment card processing through SquirrelOne and Southern Datacomm to Vital has also resulted in a huge improvement in guest service. As well as providing compliance with Payment Card Industry Data Security Standards, the integration with Southern Datacomm makes it possible for servers to settle payment card transactions from any terminal in the restaurant thus reducing server line-ups for payment terminals. The Brooklyn plans to implement an integrated gift card solution with SquirrelOne in the near future.
"It's all about providing outstanding guest service," says Cicco. "The impact of the time and error reductions that we have realized goes straight to the bottom line."
The Brooklyn Seafood, Steak & Oyster House has been a fixture in the Seattle restaurant scene for over seventeen years. It is located in the former Brooklyn Hotel which is one of the few nineteenth century commercial buildings left in downtown Seattle. This casual, full-service restaurant attracts a loyal clientele from the neighboring office towers, tourists and concert-goers from the nearby Benaroya Hall. The menu features fresh seafood delivered daily, 30 day aged beef, the largest selection of fresh oysters in Seattle, signature desserts made fresh on the premises, Northwest microbrews, award-winning wines and a contemporary cocktail menu.
